Do you accept returns for Orchid?
Yes. You can return Orchid within 14 days of delivery. It needs to go back like new, in its original packaging. Email us at support@telepathicinstruments.com with your order details, and we’ll be in touch with the next steps. Please don’t ship anything before you hear from us.
What if I’m not sure if Orchid is for me after trying it?
We’d love to hear what’s not working for you. Most of the time it’s a quick fix, or a feature missed somewhere along the way. Our Help Center articles are a good first stop, the Discord community is full of owners sharing tips and tricks, and you can of course always email us and we’ll work through it with you.
My Orchid isn’t working properly.
If you’ve noticed a potential fault on your unit, reach out with what you’re seeing and we’ll get you sorted. If it’s faulty, we’ll make it right, and our Warranty has you covered.
My unit has arrived damaged, or it’s the wrong item.
Email us as soon as you can with your order details, photos, and a description of what you see, and we’ll take care of it.
Who pays for return shipping?
If your Orchid is faulty, we do. For change of mind, return costs will be deducted from the refund amount.
When will I get my refund?
After we receive and inspect your Orchid, we refund your original payment method used at checkout if everything checks out. This may take a few days to come back around.
Where can I read the full terms?
Our Return Policy outlines everything, including right of withdrawal details for EU and UK-based orders.