If you notice a single key is making a loud "clacking" sound or fails to trigger a note consistently, it is likely a physical issue with the key mechanism under the hood.
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Is it a Defect? Yes, this is not the intended behavior. The keys should feel and sound relatively consistent across the keybed.
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What to Do: Contact support@telepathicinstruments.com with your serial number (ORC-XXX) and a short video of the fault, if possible. This will help our team diagnose the problem more quickly. If your Orchid has a hardware fault, we will arrange for a repair or replacement unit.
- Community Tip: While waiting for support, some users have noted that gently wiggling the key or placing a tiny piece of felt under the key's resting point can sometimes lessen the clacking sound.