If you've noticed your Orchid isn't operating at 100%, there's a chance that your unit may have a hardware fault.
What to Do: Contact support@telepathicinstruments.com with your serial number (ORC-XXX) and a short video of the fault, if possible. This will help our team diagnose the problem more quickly. If your Orchid indeed has a hardware fault, we will arrange for a replacement unit.
Suggested Tip: While waiting for support, some users have found success by gently wiggling the faulty key of their unit, realigning contact with rubber pad beneath the keyboard.